Frequently Asked Questions

Hike Camp Seek is a cancellation notification service for outdoor accommodation across Australia. We monitor campsites, caravan parks, holiday parks, and other accommodation for availability changes, and alert you instantly when a spot opens up.

Tap Sign up and enter your name, email, and a password. You can also sign up with your Google account for a faster start. Once registered, you can set alerts straight away.

An alert is a request to be notified when a cancellation occurs at a specific campsite or accommodation, for a date range you choose. We monitor availability on your behalf and notify you via Email, SMS, or WhatsApp when something opens up.

Yes. During our current launch phase, all features are available at no cost. You can have up to 3 active alerts and 10 alerts in total (active plus paused). We use real-time adaptive scanning and deliver notifications via Email, SMS, or WhatsApp.

You can track campsites, caravan parks, holiday parks, cabins, and other supported outdoor accommodation across Australia. Coverage continues to expand as we integrate with more booking systems.

Use the Set Alert page to search by location name. You can also browse our Interactive Map to explore campgrounds, caravan parks, and accommodation across Australia.

Go to Set Alert, search for the campground or accommodation you want, select your preferred dates and party size, then confirm. We will start monitoring for cancellations on your behalf and notify you the moment something opens up.

We currently cover outdoor accommodation managed through our booking platforms, which include popular parks and campgrounds across multiple Australian states. Use the Catalogue or Interactive Map to see all available locations.

Yes. You can create separate alerts for multiple locations and date ranges, within your account limits (3 active and 10 total). This is one of the best ways to increase your chances of finding availability.

Open the Interactive Map and browse available locations. You can add stops to build a multi-stop trip, reorder them, view driving distances between stops, and save the trip for future reference.

Notifications are sent via Email, SMS, or WhatsApp, or a combination, depending on your preferences. Each notification includes the details of the available spot and a direct link to the booking page so you can act immediately.

We use adaptive scanning that increases frequency as your booking date approaches. Dates more than 6 months away are scanned roughly once per hour. Dates 2-6 months out are scanned more frequently. Dates within 0-2 months are scanned every 10-15 minutes, when cancellations are most likely.

No. All users monitoring the same location receive notifications simultaneously. We believe this is the fairest approach and it mirrors international best practice.

This can happen when someone starts a booking but does not complete it, availability briefly reopens due to system timing, or multiple cancellations occur for similar dates. This is normal behaviour with real-time booking systems.

Visit My Alerts to see all your active and paused alerts. From there you can pause an alert with a single tap (to temporarily stop notifications), reactivate it later, or delete it entirely.

Go to My Account Details & Settings to update your preferred notification channel (Email, SMS, or WhatsApp), change your phone number, or update your name and email address.

Alerts automatically expire once the last viable start date for the alert has passed. That means there is no longer enough room left in the date window to begin the consecutive stay you requested. You will no longer receive notifications for that alert, and you can delete expired alerts from My Alerts.

Go to My Account Details & Settings and select Delete Account. This permanently removes your account, all alerts, and all saved data. Notifications will stop immediately and the action cannot be undone.

We do not process bookings directly. When we find availability, we send you a link to the official booking page (powered by our booking platform), where you complete and pay for the booking at the standard rate. No middlemen, no mark-ups.

No. We cannot control whether cancellations occur, how many people are competing for the same spot, or how quickly a booking is completed. We provide early notification to give you the best possible chance of securing an opening.

Common reasons include: no cancellations have occurred for your selected dates, your date range is very narrow, or the trip is far in the future (most cancellations happen closer to arrival). Widening your date range or setting alerts for nearby locations can help.

Use a wider date range, create alerts for nearby or alternative locations, respond immediately when you receive a notification (popular sites can be booked within minutes), and choose a notification channel you check instantly with push notifications enabled.

Yes, completely. We partner with booking platforms and integrate through their official APIs. We do not scrape websites or bypass booking system procedures. Our monitoring complies with booking system terms, reduces server load through aggregated requests and adaptive polling, and does not interfere with official booking processes.

We take data privacy seriously. We collect only the information needed to provide the service (name, email, phone number, alert preferences). We do not sell your data to third parties. For full details, see our Privacy Policy.

Yes. The service is accessible from anywhere. International travellers can sign up and set alerts to plan trips to Australian campgrounds and accommodation. WhatsApp notifications work internationally without needing a local phone number.

Not yet. The website is fully responsive and works well on mobile browsers. We plan to release a dedicated iOS and Android app once the service has matured and we have integrated everything needed for the best possible experience.